Frequently asked questions from our customers

1. I can't find the exact product / sizing I am looking for?
2. How long does your delivery take to reach me?
3. Can I Pay by cheque?
4. Can I change my order?
5. Do I need a flashing Kit for Roof Windows?
6. What is the difference between non-lead flashing and flashing kits?
7. Do I need Planning Permission for Roof Windows?
8. Do I need Building Regulation Approval for Roof Windows?

I can't find the exact product / size I am looking for?

Our range is increasing all the time but if there is a product you require and can't find it please email us at enquiries@roofinglines.co.uk or ring 01304 219922 0r 0844 800 0874

How long does your delivery take to reach me?

We despatch every weekday and normally expect to get your delivery to you in 3 days or less see our delivery offer

Can I Pay by cheque?

We accept cheques and you can send a cheque to our head office 145 Snargate Street, DOVER, Kent CT17 9BZ. Please note we will despatch your order once the payment has cleared our account.

Can I change my order?

As soon as you realise that you need to change your order, please contact us on 01304 2199222 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and order value. You will be charged the current selling price on the day you amend the order. If you have already received a delivery we can send replacements out but you will need to pay for the reordered items see our delivery offer.

Do I need a flashing Kit for Roof Windows?

All roof windows need a flashing kit to ensure rainwater runs off without getting inside the roof. This is a separate kit designed to fit each individual windows and roof type. Skylights (link) do not require separate flashing. Follow this link to flashing pages. (link)

What is the difference between non-lead flashing and flashing kits?

Ubiflex and lead flashings are used to Seal construction joints e.g. where a chimneystack penetrates a roof or where a roof abuts a wall.
Flashing Kits are needed for our roof window range see item 3.

Do I need Planning Permission for Roof Windows?

Planning permission is not normally required for the addition of roof windows into your loft space as it falls under "permitted development". If you live in a Conservation Area it is advisable to contact your local Planning Office as permission may be requested and you may have to fit Conservation Style Windows (link)

Do I need Building Regulation Approval for Roof Windows?

Fitting roof windows into your loft space does not normally need Building Regulations Application, but if you are converting your loft space to a bedroom or bathroom then an application may be required. You can follow this link to Building Control for more information