Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. Your right to cancel does not include made to measure products.
Note, this 2 full weeks, not 14 working days.
Complete the form below, which will let our customer services team know immediately and start the process. You will receive an email confirming cancellation of your order. If you don't receive this within 24 hours, and it's not in your junk folder, please contact us at firstname.lastname@example.org or on 01304 212299 so we can resend the message.
Guidelines (including costs) on returning your order
Whilst we will do our best to honour every order placed with us but we do reserve the right to cancel the order if we have insufficient stock to deliver the goods you would like to buy. If we do cancel your order, we will notify you by email and re-credit your account any monies deducted by us as soon as possible (in any event, within 30 days of your order).
Wherever you shop online, it's important you know your rights. Here is a summary of what you, as a private individual, are entitled to. The Distance Selling Regulations were updated in 2014 and we've updated our cancellation and returns policies to reflect and comply with these changes. So if you’re a returning customer, our policy may have changed since you last shopped with us and we ask you to read through these updates.
Which? has summarised the Consumer Contracts Regulations.
Please note that under these regulations made to measure orders cannot be cancelled.