We strongly recommend you wait until all items have been delivered before ordering workmen or committing yourself.
A delivery charge is included in the final shopping basket price, unless noted otherwise when you buy. This charge covers delivery to kerbside of any mainland UK address, providing access is unrestricted, unless a geographic value applies.
We hold a large amount of stock in our warehouse and receive new deliveries daily, so we always do our utmost to get your order delivered to you as quickly as possible. Please note that some products are particularly large and bulky, so it may not be possible to deliver them to some locations (eg, high-rise properties).
We pride ourselves on giving good delivery dates, but if your order is delayed for reasons beyond our control, we will do our best to advise you. While we will use all reasonable efforts to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer's delivery schedules. Any variation to web delivery date given will be advised to you by email.
If we are unable to make delivery because access is not possible, we reserve the right to make a failed delivery charge. We will charge you £25 for re-delivery, regardless of the total value of your order. Please let us know, at the time of ordering, if you would like to give any specific delivery instructions to be passed on to our delivery driver.
A standard 3-5 working day delivery option is available on most products delivered to mainland Britain. Contact us to check delivery times for special order items. All orders attract a delivery charge, which will be calculated via the basket when you are ready to checkout.
Delivery to non-mainland Britain addresses may incur both additional charges and longer lead times. This applies to Northern Ireland, Europe, the Channel Islands & the rest of the world. Please send us an email on email@example.com detailing the products you wish to buy and your delivery address. We will endeavour to send you a delivery quote as soon as possible.
If you want delivery to anywhere other than kerbside with unrestricted access, let us know. We reserve the right to refuse to make a delivery if you have not told us this information. Depending on the type of product ordered and the circumstances, it may be that an extra charge will be levied.
Please note, we consider delivery access to be restricted if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, width-restricted roads, height-restricted roads, or flats and basements via steps.
Contact us at firstname.lastname@example.org or 01303 769 990 to discuss delivery, if you restricted access.
Depending on stock availability, some orders may be split into more than one delivery. This means you are not kept waiting for items that are immediately available. Allow up to 2 weeks for delivery, subject to stock availability. If we become aware of stock difficulties, which will affect delivery timescales, we will let you know.
To protect us and you from fraud, we may contact you, should the delivery address appear suspicious. We appreciate there is usually a good reason for delivering roofing supplies to an address that's different to a billing address, for example, you're moving house. However, if our Sage fraud protection software raises a query, we will follow it up and may ask for proof of address and authorisation codes.
Our delivery partners will ensure goods reach you in good time and good condition. Our logistics team will allocate a space for your order and we will contact you on the day of despatch with details. Normal delivery times are between 8:30am and 6pm, but you can ring the carrier direct for an indication of delivery time.
Large orders are sent on a pallet and are normally delivered on a rigid vehicle with tail lift. This usually means your order will be dropped on your driveway or kerbside.
Accepting Your Delivery
Please make sure you are free to accept delivery on the agreed date. If you're unable to be there, contact us at least 48 hours before your delivery is due to take place, so we can arrange another delivery on a day that suits you.
Otherwise, you can send us instructions to deliver the goods in your absence to email@example.com. Alternatively, leave a detailed written note at your address, with your signature, that the driver can take with him. If no one is present to accept delivery and you've left us no written instructions, the order will not be left, and you will incur a missed delivery charge.
To make sure you're not disappointed when you unpack your order, we advise you to check the goods thoroughly before signing for them, and don't accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition. Read our returns policy and find what to do if your product has a fault. We work with third parties to deliver products to you, so we accept no responsibility for damage to any parts by a third party.
The Legal Bit
Unfortunately, accidents do happen. If the goods are damaged when they reach you, sign the delivery note as damaged and contact us as soon as possible.
If, after signing for your order, you find there is damage, you have 14 days from delivery to tell us. After these 14 days, no exchange can be made. If you left instructions for the order to be left in your absence, tell us of any damages within 24 hours of delivery. Photographs will help us ensure a speedy change of product. Please send them to firstname.lastname@example.org with information about your order and the damage. We'll follow up as soon as possible.
Once the order has been delivered to your home/site, the risk of any damage or loss passes to you. You will only own the products once they have been successfully delivered and when we have received cleared payment in full. After this point, we will no longer be liable for their loss or condition.