Your right to privacy is very important to us, so you can rest assured that the safety of your personal information is our top priority. You can, at any time, ask us to remove your information from our database. The only circumstance in which that will not be possible is when we need to retain details to allow recovery of any payment due.

Our Privacy Promise

You can visit our website without revealing any information about yourself. However, when you make a purchase, we will collect personal information from you (name, email address, payment address and details). All information is held on secure servers. We comply fully with all applicable data protection and consumer legislation, and will treat your personal information as confidential. If withholding your data is no longer necessary for the purpose it was collected, your data can be erased upon request under Article 17 of General Data Protection Regulation (GDPR).

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Use of Your Information

At all times, we comply with General Data Protection Regulation (GDPR) when collecting and using your personal information.

  • Supply and deliver the products
  • Process your payment
  • Inform you about similar products or services that we provide, but only if you choose to opt-in.

Upon ackowledgement of an order, you have agreed that we may pass your personal information to our delivery agents and credit reference/fraud preventative agencies. They may keep a record of searches they undertake. Depending on your response to the data protection consent questions, your personal details may be used anonymously by Sterlingbuild Limited to help us improve our services. We will not give your personal data to a third party without your consent.

We are fully compliant with GDPR consent guidelines, providing you with clear and granular opt-in methods, good records of consent and simple, easy-to-access ways for you to withdraw consent. We will make sure you do not agree to anything you dont' want to by keeping our consent form seperate from our other terms and conditions for greater transparency. 

We operate an opt-in mail system. This gives you the choice of whether or not you wish to receive marketing information. Your opt-in preference to receive promotional emails from websites owned by Sterlingbuild Ltd will be recorded as part of the sales process and kept on record in accordance with GDPR. You can easily subscribe or unsubscribe from any of these emails any time you want should you change your mind.   

If you wish to receive a copy of the data we have on you, this can be easily arranged by emailing our data protection officer at A.Mhone@sterlingbuild.co.uk or get in touch by post.

Your Bank Details Are Secure

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can rest assured that we take the privacy and security of your payment and personal details very seriously. The PCI DSS certificate assures you we have passed mandatory requirements to ensure safe handling of card payments on our website. You can find more information about these standards at www.pcisecuritystandards.com.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Roofinglines.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site. You need to have all cookies enabled to shop with us, although you can still use the website for browsing and research purposes without them. To find out more information, please visit out cookies page.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We will never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from Roofinglines requesting this kind of information, please do not respond and let us know.

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