Your Security & Privacy

Our privacy policy

We regard your right to privacy and to be in control of your personal information as very important.

We understand the levels of trust you place in us when you provide us with the information necessary to process your order and deliver goods to your home. We will respect that trust fully. You can, at any time, ask us to remove your information from our database, which we promise to do - the only exception is when we need to retain sufficient details to allow us to recover from you any payment that is due to us.

Our Privacy Promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

In general you can visit our website without telling us who you are and without revealing any information about yourself. However, when you make a purchase from sterlingbuild.co.uk, we collect certain personal information from you, for example, your name, email address, payment address and details. All such information is held on secure servers. We comply fully with all applicable data protection and consumer legislation, and will treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Who Are We?

Roofinglines is operated by Sterlingbuild Ltd, which also manages Sterlingbuild.co.uk and Windowlines.co.uk.

Both Roofinglines and Sterlingbuild are very successful and fast growing websites, which has meant the team has more than quadrupled in the last year alone. Since our humble beginnings, we've moved to much larger premises, where we can keep plenty of roofing supplies in stock for rapid delivery. We also have a shop that's very popular with local roofers and DIY-ers.

Unit 14, Barnfield Road
Park Farm Industrial Estate
Folkestone
Kent
CT19 5EY

Use of Your Information

At all times, we comply with the Data Protection Act 1988 when collecting and using your personal information. We will use the personal information you provide to us to:

  • Supply and deliver the products
  • Process your payment for such products
  • Inform you about similar products or services that we provide, but you may stop receiving these at any time by unsubscribing from our e-newsletters

You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. Depending on your response to the Data Protection questions, your personal details may be used in analysis at an anonymous level by Sterlingbuild Limited to help us improve our service even further. We will not give your personal data to any other third party without your consent.

We operate an opt out mail system. This gives you the choice of whether or not you wish to receive marketing information. Clicking on the 'unsubscribe' link in a promotional mail will also ensure that your name is removed from our mailing list. Your opt-in preference to receive promotional emails from websites owned by Sterlingbuild Ltd will be recorded as part of the sales process. You can unsubscribe from any of these emails at any time.

Your Bank Details Are Secure

We know how important it is to securely store any information you provide. At Roofinglines we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. The PCI DSS certificate assures you we have passed mandatory requirements to ensure safe handling of card payments on our website. It applies to all business that take payments. You can find more information about these standards at www.pcisecuritystandards.com.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Roofinglines.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at roofinglines.co.uk you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We will never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from Roofinglines requesting this kind of information, please do not respond and let us know.